Working hours
Mon - Fri: 8am to 5pm
Mon - Fri: 8am to 5pm
Effective communication is essential in creating a positive and collaborative environment where both children and staff can thrive. This course focuses on building the skills necessary to manage uncomfortable conversations, resolve conflicts, and maintain professional boundaries while fostering a supportive culture.
By the end of the course, participants will feel empowered to manage unwanted behaviours, enhance team performance, and contribute to a safe, inclusive, and productive workplace. This training also reinforces the importance of supporting well-being for both children and staff, ensuring that everyone feels valued and understood.
Learning Objectives:
Understand the different types of difficult situations within current roles.
Understand the most effective ways to communicate in challenging circumstances.
Understand strategies to deal with unwanted behaviour and improve performance.
Support well-being issues and learn the best ways to provide support.
For more detailed information about booking training courses see our Training FAQ’s
This comprehensive course is designed for all staff working in Early Years settings, providing them with the confidence and practical skills needed to handle difficult situations and conversations effectively. Whether managing challenging behaviour, addressing sensitive topics with parents, supporting team members, or navigating internal conflicts, this course equips staff at all levels with the strategies to approach these situations professionally and with empathy.
To book this course, select your preferred date and the number of tickets required.
We can deliver to either your individual setting or to a group of settings arranged by yourself.
To find out more about this then please either…
We are currently delivering our courses via Zoom Live. We use a lot of different methods to make sure courses are as interactive as possible and do expect delegates to have cameras on and sound on when required. We also request that you take part in the feedback on our courses so that we can improve our services every time. We provide individual certificates for all of our courses.
£40.00
£40.00
In a post-pandemic world where children have had restricted interactions outside of close family and limited experiences at a critical time in their young life, it is not surprising that children are coming into settings with developmental delays in speech, language and communication and ‘narrowing the gap’ is becoming increasingly harder.
£7.20
© Copyright MBK Group 2025
Millennium House, High Street,
Studley, Warwickshire, B80 7HJ.