What you'll learn

Effective communication is essential in creating a positive and collaborative environment where both children and staff can thrive. This course focuses on building the skills necessary to manage uncomfortable conversations, resolve conflicts, and maintain professional boundaries while fostering a supportive culture.

By the end of the course, participants will feel empowered to manage unwanted behaviours, enhance team performance, and contribute to a safe, inclusive, and productive workplace. This training also reinforces the importance of supporting well-being for both children and staff, ensuring that everyone feels valued and understood.

Learning Objectives:

Understand the different types of difficult situations within current roles.

Understand the most effective ways to communicate in challenging circumstances.

Understand strategies to deal with unwanted behaviour and improve performance.

Support well-being issues and learn the best ways to provide support.

For more detailed information about booking training courses see our Training FAQ’s

Dealing with Difficult People and Situations

This comprehensive course is designed for all staff working in Early Years settings, providing them with the confidence and practical skills needed to handle difficult situations and conversations effectively. Whether managing challenging behaviour, addressing sensitive topics with parents, supporting team members, or navigating internal conflicts, this course equips staff at all levels with the strategies to approach these situations professionally and with empathy.

Location: Virtual

Length: 2 Hours

Ticket Price £40.00

Book This Course

To book this course, select your preferred date and the number of tickets required.

Want to book this course as a bespoke training for your team?

We can deliver to either your individual setting or to a group of settings arranged by yourself.
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Virtual Learning

Online training for your convenience

We are currently delivering our courses via Zoom Live. We use a lot of different methods to make sure courses are as interactive as possible and do expect delegates to have cameras on and sound on when required. We also request that you take part in the feedback on our courses so that we can improve our services every time. We provide individual certificates for all of our courses.

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What you'll learn