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Customer Care

Customer Care Complete

Nearly 100 documents relating to Customer Care within your early years setting. Included here is the word document reference list to support you amending and building your own handbook.

This Customer Care complete section includes all the documents in all the sub-categories together in a single purchase, representing best value overall.

You can download a pdf version of the full list of documents in this section here.

COMING SOON – options to buy sections on USB and Folders to contain the documents.

Price. £500.00

Customer Complaints

The paperwork you need to ensure you are recording all the correct information for any Complaints you receive.

Child Welfare

Our key 25 documents relating to delivery of high quality childcare.


Our range of Inclusion documents ensure that you have all that you need to manage children with SEND.

Social Events

Get yourself organised with out Graduation and parents Evening documentation.

Customer Experiences

Our processes, guides and working documents will help you implement a consistent Customer Experience for the best results.

Customer Surveys

Ask your customers what you need to do to improve - both children and staff. These surveys provide all you need to do that.

Additional Sales

Additional sales can really boost income and thrill parents with the results. Get organised and put new ideas into place.


Get your Marketing underway with our practical organisers and templates.

Supporting Parents

Building relationships with parents can take time and understanding. Introducing them to who we are and what we do can smooth the path to their understanding. Here we look at some of the parent facing policies.

Strategic Vision

Develop your vision and values with these useful tools. Scroll down to see the full list of contents. When you purchase you will also get a full list of all Customer Care Documents.

Related Products

SDPD3 Performance Descriptors

Performance Descriptors


Performance Descriptors set expectations for the different job roles within the early years sector. Our range of performance descriptors supports getting the best out of your team at every level when used as a learning and development tool.
NA3 Staff Records

Staff Records


Keeping track of staff can be a constant task. These documents help you record and maintain information about their absences, including TOIL.
SDCM3 Capability Management

Capability Management


Managing Team Performance and their capabilities is made much easier with the right process and clear expectations laid down by everyone. Here we have exactly that and all the recording paperwork required. Scroll down to see the complete list of documents.