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Our processes, guides and working documents will help you implement a consistent Customer Experience for the best results.
Your Customers Journey and the experience they have forms an essential part of your sales process. Here we have outlined the principles and processes that you can follow in order to ensure consistency and the best conversion rates from visits to customers.
The documents in this section are:
| Customer Relationship Management Policy |
| Building our Family & Community |
| Building our Service |
| Building our Quality |
| Sales Process Guidance |
| Sales Enquiry Process |
| Telephone Answering Process – Sites |
| Telephone Answering Process – Head Office Enquiries Line |
| Sales Enquiry Form |
| Parent at Door Enquiry Form |
| Contents of a Sales Pack |
| Sales Enquiry Letter |
| Sales Enquiry Letter Walk in |
| Sales Enquiry Letter Walk In Covid Restrictions |
| Sales Enquiry Letter OSC |
| Child Visit & Starting Record |
| Child Visit Tips Sheet |
| Sales Follow Up Letter |
| Thank You Confirmation Letter |
| Newsletter Template |
| Enquiry Entry Process onto Nursery Management Software |
| Registration Process onto Nursery Management Software |
